Terms of service

Effective Date: 4/30/2026
Business Name: Arden Thread LLC

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Arden Thread LLC. By accessing our site or placing an order, you agree to these Terms.

1. Overview
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced herein.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Eligibility
By using this site, you represent that you are at least the age of majority in your state or have permission from a legal guardian.

3. Products & Custom Orders
All products are custom-made to order based on the information and images you provide.

You agree that:

All customization details (including uploaded images) are accurate and authorized for use

You have the rights to any images submitted

Minor variations in design, color, or placement may occur due to the handcrafted nature of our products

We reserve the right to refuse any order at our discretion.

4. Pricing & Payment
All prices are listed in USD and are subject to change without notice.

Payments are processed securely through third-party providers. By submitting payment information, you represent that you are authorized to use the payment method provided.

5. Order Processing & Production
Orders typically begin processing shortly after they are placed.

Changes or cancellations must be requested within 24 hours of initial purchase.

Once artwork has begun or production has started, orders cannot be modified or canceled

Production and shipping times are estimates and may vary.

6. Refunds & Returns
Due to the personalized nature of our products:

All sales are final

We do not offer refunds, returns, or exchanges

Exceptions may be made only if an item arrives damaged or incorrect. In such cases, you must contact us within 7 days of delivery with supporting photos.

7. Intellectual Property
All content on this site—including designs, artwork, logos, and branding—is the property of Arden thread LLC and may not be used, reproduced, or distributed without written permission.

You retain ownership of any images you submit, but grant us a limited license to use them solely for the purpose of fulfilling your order.

8. User Conduct
You agree not to use our site for any unlawful or prohibited purpose, including:

Uploading content you do not have rights to

Violating intellectual property laws

Transmitting harmful or malicious code

9. Limitation of Liability
To the fullest extent permitted by law, Arden Thread LLC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our products or website.

10. Third-Party Services
Our website may utilize third-party platforms for payment processing, hosting, and marketing. We are not responsible for the practices or policies of these third parties.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

12. Changes to Terms
We reserve the right to update or replace any part of these Terms at our discretion. Continued use of the site constitutes acceptance of those changes.

13. Contact Information
For questions regarding these Terms, please contact us:

Email: support@ardenthread.com