Refund policy

1. No Refunds or Exchanges
Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges once an order has been placed.

We encourage all customers to carefully review their order details - including size, color, and customization - before completing their purchase and giving final approval of the design.

2. Order Changes & Cancellations
If you need to make a change or cancel your order, please contact us within 24 hours of placing it. After this window, production and artistry may have begun and changes will no longer be possible.

3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will review the situation and, if approved, provide a replacement at no additional cost.

4. Custom Artwork
Once artwork has been created or production has begun, the order is no longer eligible for cancellation or refund.

5. Contact Us
If you have any questions about your order, please reach out:

Email: support@ardenthread.com